Founded in 2012, Expert Global Solutions, Inc., ("EGS", formerly NCO Group), based in Plano, Texas, was the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. It is a holding company for NCO and APAC Customer Services, Inc. (APAC), providers of global business process outsourcing services. NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. EGS has over 100 locations, with more than 42,000 employees. EGS is owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.
In 2016, the company was acquired by Alorica Inc, a California based customer service company.
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